General Manager - Restaurant

Forks & Boards is a unique hybrid concept in Phoenix that combines a full-service restaurant with a tabletop gaming shop and community space. We serve high-quality food and drinks while hosting board games, card games, RPGs, and events. Our team creates an energetic, welcoming atmosphere for gamers, families, and food lovers alike. 

Overview 

We are seeking an energetic and dynamic General Manager to lead our hospitality team with passion and precision. In this pivotal role, you will oversee daily restaurant operations, ensuring exceptional customer service, efficient food production, and seamless management of staff and resources. Your leadership will drive the restaurant’s success by fostering a positive work environment, maintaining high standards of food safety and quality, and maximizing profitability. If you thrive in fast-paced settings and have a proven track record in restaurant management, this is your opportunity to make a significant impact in a vibrant culinary environment.

Responsibilities

• Lead and motivate the restaurant team to deliver outstanding customer service and culinary experiences.
• Oversee food preparation, cooking, food handling, and food safety management to ensure compliance with health regulations.
• Oversee the implementation of rigorous allergen safety protocols, ensuring seamless communication between guests and the kitchen to prevent cross-contamination.
• Manage daily shift operations including supervising staff, coordinating kitchen activities, and ensuring timely service.
• Implement inventory control procedures to monitor stock levels, reduce waste, and manage food costs effectively.
• Utilize POS systems for order processing, cash handling, and sales reconciliation.
• Conduct staff training sessions on food safety standards, customer service excellence, and operational procedures.
• Analyze profit and loss statements to identify opportunities for revenue growth and cost reduction.
• Oversee hiring processes including interviewing candidates and onboarding new team members.
• Maintain high standards of cleanliness, safety, and sanitation throughout the restaurant environment.
• Foster a collaborative team culture through effective communication, leadership development, and performance management.

Qualifications

• Proven experience managing quick service or fast food restaurants with a strong background in food industry operations.
• Extensive knowledge of food preparation techniques, cooking processes, and kitchen management.
• Strong knowledge of common food allergens and experience implementing safety standards to accommodate guests with severe dietary restrictions.
• Hands-on experience with POS systems; proficiency in cash handling and basic math skills.
• Demonstrated supervisory experience with team management, staff training, and shift supervision.
• Strong understanding of food safety regulations and food handling procedures; experience with food safety management systems.
• Exceptional leadership skills with the ability to motivate teams and communicate effectively at all levels.
• Experience in managing hospitality teams within casual dining or fine dining environments; banquet or catering experience is a plus.
• Ability to analyze financial data including budgeting, profit & loss analysis, and inventory control metrics.
• Excellent organizational skills with attention to detail in food production, customer service standards, and operational workflows.

Join us as a General Manager and lead our culinary team in delivering exceptional food, consistent execution, responsible allergen practices, and an outstanding guest experience. 

Benefits

• Health insurance; $140/month covered by the company.
• PTO up to 20 days per year depending on tenure.
• 5 days of sick time per year.
• Competitive pay based on experience.
• Employee discounts on products (typically cost + 10%, with some exceptions).
• Free Gamers Guild AZ Membership.
• Payroll Advance eligibility after 120 days (up to 5% of annual pay; increases with tenure).
• Gym membership reimbursement up to $15/month.

Other Details

• Required Certifications/Licenses: Required Food Handler and Alcohol Service Certificates. 
• Position Type: Full Time, Salary, Exempt
• Location: Phoenix, AZ

Equal Opportunity Statement

Gamers Guild: Forks and Boards is an equal opportunity employer and values diversity and neurodiversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To Apply

Please email your resume and cover letter to hr@gamersguildusa.com.