3PL Manager

Job Title: 3PL Manager

Company: Gamers Guild
Location: Phoenix
Hours: Day Shifts
Job Type: Full-Time

Pay Range: $85k - $115k/year DOE

About Gamers Guild

Gamers Guild is a company based on a simple idea: creating a safe, inclusive, and fun gaming space for EVERYONE, but specifically (due to it frequently not being so) minors, LGBTQ, persons of color, and women. We have a Code of Conduct in our stores that we expect everyone to follow and strongly enforce.

Gamers Guild is proud to be a Certified Neurodiverse Workplace™ (CNW) accredited by the International Board of Credentialing and Continuing Education Standards (IBCCES).

Our Vision is to constantly improve our services, offerings, and community support while achieving the growth and stability necessary to offer new locations to a wider number of people. Ultimately, we hope to see a Gamers Guild in every city in North America: all united in their love of safe & fun gaming for all!

Overview:

The 3PL Manager owns day to day operations for our Standard 3PL service line, making sure publisher client inventory, orders, and fulfillment run accurately, on time, and within a 2% error rate. This role manages a 3PL warehouse team, is accountable for client communication, own fulfillment from coordinating inbound freight to shipping out the last package.

Key Responsibilities:

Oversee daily 3PL warehouse operations including receiving, storage, pick and pack, and outbound shipping for publisher client inventory.
Coordinate directly with USPS, UPS, and FedEx on pickup schedules, delivery issues, and carrier account management.
Manage, schedule, and develop warehouse fulfillment staff, setting clear performance expectations and providing regular coaching.
Owns fulfillment and its entire process from inbound freight to shipping out the last package.
Maintain inventory accuracy through cycle counts, reconciliation, and root cause resolution when discrepancies occur.
Own client communication for operational matters, including damage product, receiving manifests and post shipment tracking.
Monitor and report on key fulfillment metrics such as order accuracy, on time shipping, and turnaround time, and bring forward process improvements.
Partner with the sales and account management team during new client onboarding to confirm operational readiness before go live.
Enforce safety and Code of Conduct standards on the warehouse floor, maintaining a workplace that is safe and inclusive for every employee.

Qualifications:

Three or more years managing warehouse, fulfillment, or 3PL operations, ideally in a business that ships to multiple retail or ecommerce channels.
Experience managing hourly staff, including scheduling, training, and performance management.
Working knowledge of inventory management systems and willingness to learn Gamers Guild internal tools.
Strong attention to detail, particularly around inventory accuracy and order fulfillment quality.
Clear, direct communication style, comfortable setting expectations with both staff and external clients.
Ability to lift up to 50 pounds and stand or walk for extended periods in a warehouse environment.

Preferred Qualifications

Experience in the tabletop games, hobby retail, or publishing industry.
Prior experience supporting a growing service line or client base during scale up.
Gamers Guild is committed to a workplace that is safe and inclusive for everyone, with particular care for minors, LGBTQ+ people, people of color, and women. We are an equal opportunity employer.

Benefits

Health insurance; $140/month covered by the company.
PTO up to 20 days per year depending on tenure.
5 days of sick time per year.
Competitive pay based on experience.
Employee discounts on products (typically cost + 10%, with some exceptions).
Free Gamers Guild AZ Membership.
Payroll Advance eligibility after 120 days (up to 5% of annual pay; increases with tenure).
Gym membership reimbursement up to $15/month.

Other Details

Required Certifications/Licenses: None
Position Type: Full Time, Salary, Exempt
Hours: 40 to 60 hours per week; occasional evening or weekend availability for client launches or escalations.
Pay: $85,000 to $115,000 DOE
Location: Tempe, AZ / Phoenix, AZ

Equal Opportunity Statement

Gamers Guild is an equal opportunity employer and values diversity and neurodiversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To Apply

Please email your resume and cover letter to hr@gamersguildaz.com.